Consulting | Data Conversion | Custom Configuration | Training & Support

We provide an array of services to successfully transition your organization to Computility. From implementation to ongoing training and support it is our goal to develop and maintain long-lasting client relationships. After all, your success is our success.

Our team of project managers follow a step-by-step best practice approach for all implementation procedures. We call this approach the '5 phases of implementation success'. The 5 phases of implementation success are: Discovery>>Planning>>Development>>Implementation>>Acceptance. Each phase has defined entrance and exit criteria, as well as defined owners and activities. Each step is well documented, communicated and professionally executed. This best practice approach has helped us successfully transition customers to Computility in an organized and efficient manner.

"We were really impressed by the way they organized the transition and communicated each step in the process with us. We knew the 'who, what, when, and where' at all times, as a visual time line was mapped out for us to look at. More importantly, they stuck to the plan and everything stayed on schedule." Greater Des Moines Convention and Visitors Bureau "We were able to get fully implemented and trained in under a month. This included system configuration, data migration services and staff training." Texas Grain and Feed Association

Our staff combines technical expertise with a solid foundation in business principles to provide a wealth of value-added knowledge to your organization. Our solutions-based approach to software and systems often sets us apart from other companies. We understand that it’s not just the technology that matters, rather it’s the end result that’s most important. Our consultative approach to providing software and systems ensures that, in the end, your organization improves in the areas where you want it to - optimizing your return on investment.

Data conversion encompasses exporting data from your current application(s) and importing it into Computility. Data conversion varies from one account to another, but generally there are two forms - standard and complex. Standard data import is very simple, all you need to do is send us your data file and we take care of the import for you. For multiple source (complex) application data, our project managers work closely with you to help import all of your existing data. Optional services include data cleansing and validation, removing duplicates, merging and mapping fields.

We offer address correction and validation services to:
Correct addresses w. missing or misspelled components
Correct missing and/or incorrect 5-digit Zip codes
Add zip+4 codes
Standardize street address

Optional fields can be added and validated upon import:
County
Congressional District
Time Zones
Carrier Route
Delivery Point Code

"Importing our old data into Computility was a very smooth and easy process."  Alliance of Indiana Rural Water

Computility is flexible enough to be pre-configured to meet different needs. Although we can configure certain areas up front, many clients enjoy our ‘user-configurable’ options. This capability allows you and/or designated staff to make custom changes to the application without knowing how to hard code (or how to program). For example, within Computility there is an administrative area that allows you to configure all of your own events and event details. Making custom changes yourself is simply a matter of point-and-click.

Although our systems are renowned for being intuitive and easy-to-use, sometimes a little training helps. Not only do we provide a variety of education and training services, we also provide a dedicated support center staff to proactively monitor your account and quickly respond to your needs.
Training and support services include:

• Support Team Personnel - all accounts are assigned a Project Manager, Technical Account Executive, and a Business Account Executive
• Learning Systems - team and individual training and education systems which can be done remotely
• Help Desk Support - telephone, email and Internet support methods
• The Computility Knowledge Base - a 24 hour online training resource
• Free monitoring and maintenance with our standard support package